Fast
One of the core propositions of most bike messenger companies is delivery speed and flexibility. Most orders are completed within a few hours - compared to most other companies, where orders take days or weeks to complete, this is substantially faster.
We are convinced that software should reflect and support core business values.
The first ideal stated in the local
first paper by research company Ink & Switch
matches the most important core value of bike messenger companies: speed.
Accepting orders and dispatch is incredibly fast-paced. When creating an order takes mere minutes to fulfill, every
little delay is a hindrance.
Raccoon runs mostly in the browser, which makes it really fast and responsive.
Collaboration
To be able to fulfill these short delivery timeframes most bike messenger companies rely heavily
on close collaboration.
Agents accept orders from customers and relay them to dispatchers which then relay them to the riders. Experience shows
that this works best if the participants work very closely together.
Modern software should enable not hinder this collaboration.