Compliance

With stronger laws becoming the norm, security and privacy need to be addressed.

Bike messenger companies often have to handle sensitive information from hospitals or medical labs, visa services or just private homes.

Raccoon tries to avoid storing any sensitive data. By tightly integrating with an off-the-shelve CRM System, most customer data is not stored in Raccoon.

Audit Log

Raccoon records every change to its entities like orders or shipments. For example, creating an order is recorded as an event and so are all later edits, like setting a billing customer or creating and adding a shipment. For every event, date, time and user are recorded.

With this, the editing history of every entity in the system can be reviewed. It is always very clear when and by whom a shipment or order has been created, changed, picked up and delivered. This enables answering customers’ questions precisely on how an order has been fulfilled.

Analytics

It opens up great possibilities for analytics because there is way more data available to analyze.